Ludlow Linoleum & Carpet Inc in Ludlow, MA Closed now

Reviews about Ludlow Linoleum & Carpet Inc

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  September 27, 2019, by mike malinowski
  Ludlow Linoleum and Carpet, Inc. was contracted to install vinyl sheet flooring into a bath, small entry hall, kitchen and pantry. A threshold was removed so the vinyl could go seamlessly into all rooms, and doors in the bath and pantry were modified. A single piece of vinyl flooring was installed into the rooms on July 15, 2016. Overall the vinyl looks flat and good and installation occurred in just one day. However, there was a definite lack of professionalism and attention to detail on part of the installers: 1. A plaque in the entry hall was hanging before the install, but missing afterwards. The plaque disappeared as a result of the install and it had sentimental value. Logic dictates that somehow the plaque was lost, broken as a result of the work. The floor installers denied responsibility for its disappearance. 2. A security system door sensor and associated wiring were damaged as a result of the install. The security system company charged $100 to repair the damages. 3. The process of installing the vinyl required placement of a wood underlayment and subsequent sanding of the wood before gluing of the vinyl. Sanding of the wood resulted in dust going everywhere into rooms adjacent to the install rooms. No notification was given that dust production would happen and that means (curtains) to reduce its spread throughout the house would help mitigate migrating amounts. 4. A bead of white caulking material was applied to the edges of the vinyl floor which met vertical walls where there were no floorboards. As of July 23, 2016 (about a week after the install) the white caulking was already cracking. 5. Small areas of wallpaper on wall corners in the bathroom were damaged as a result of the install and were not fixed. Even though the overall install looks OK, the damage and loss produced by the installers, and lack of attention to detail were unacceptable. When damage occurs during a job, I feel that it is the responsibility of any professional company to notify the homeowner and either repair the damage or compensate the homeowner. None of these events happened. The homeowner is paying the company to do the work, not to create damage! Based on my experience, I would definitely NOT recommend Ludlow Linoleum and Carpet, Inc. for vinyl floor installs.